The Risk of Using Amazon Third-Party Sellers (Or, “Beauty GardenSG” Sucks)
March 1st, 2014
At the beginning of February, I decided that I wanted to get some sunflower seeds. Not the kind where it's just kernels, but the kind roasted and salted in the shell. Yum. However, you can't get those in Japan. Even the kernels are rare to find (though they can be ordered). But seeds in the shell? That's considered bird food here. You have to order the roasted & salted in the shell type from overseas. Normally, I would use the Foreign Buyer's Club. They offer a box of twenty-four 1.75 oz. bags for ¥2,485. Unfortunately, they charge ¥990 for shipping and customs, and if I haven't ordered from them for a while, add another ¥1,000 for the membership fee. Even without the membership cost, the total for a box is ¥3,475, or ¥145 per bag. If I order three boxes, that's cheaper—the shipping is the same, so the total would be ¥8,445, or ¥117 per bag. The problem: they take more than a month to deliver. FBC quotes a delivery time frame of 39-43 days (if you place the order on the right day). I didn't want to wait that long. So I went to Amazon, where I had ordered successfully before. The problem was that the seller I had used before, something called “LA Celeb Style” (um, okay) no longer offered the item. Instead, it was only available through “Beauty GardenSG.” I didn't care about the name, really. But they offered a 60-pack bucket for a total of ¥8,000. Not a great price point—133 per bag—but they promised a delivery within 17-25 days. That, to me, was worth the extra ¥16 per bag. So I ordered. Two weeks later, I get a cryptic email from the seller, claiming some sort of unspecified delay. Two days after that, they email me again: they cannot get the item for me, but will ship three of the 24-count boxes at the same price. OK, I think, that brings the price down to even a little under FBC. But then I read on: it will require another 2-3 weeks shipping. Needless to say, I was kind of pissed. The time frame was the only reason I ordered from them. Had they told me straight off that they could not deliver the item, I would have been fine with that. But wait two weeks and a bit, when the order was supposed to be delivered already, and then say you can't deliver? Like I said, that pissed me off. The problem is, these people can more or less abuse you at will. I complained to Amazon, and their policy turns out to be: too bad. They will do nothing at all. You go with third-party sellers at your risk. So I contact the seller and say that I am very disappointed, but go ahead and ship the item. Two days after that, they email back: we canceled your order. Needless to say, I was way more pissed. Hold me back a full three weeks and then cancel my order on me? Most likely, they did that because they could see I was upset and knew that if they canceled the order, it would cut off any easy way to give them a bad seller review. Fortunately, by doing some research, I was able to find a way to bring up the canceled order and navigate to a page where I could enter a review and a seller rating. Nevertheless, it was three weeks after my order and I was back to square one. Fortunately, I found an alternative: The Flying Pig. They're a firm a little similar to Foreign Buyer's Club, but are Costco-centric. That is, they will go to a Costco in Japan and buy stuff you want and ship it to you. The cost is higher than going to Costco yourself, and with a Costco not too far from me, I never used them before. Some items, however, they will ship from Hawaii, as “Personal Imports.” I didn't use that before because the shipping per item is almost ¥2,000. However, if you order five items or more, the shipping becomes free. In addition, they had a different item I have been longing to get (boneless & skinless flaked salmon, great for a salmon casserole dish I like to make). If I ordered the three boxes of sunflower seeds with the other items, the total for the seeds would be ¥8,694, or about ¥120 per bag. But their shipping is great: five to eight days. I ordered them last Tuesday, and the takkyubin guy is delivering them in the next hour or so. Excellent. Had the Amazon seller not canceled, I would still be waiting another week or two for them to deliver. Needless to say, not all Amazon third-party sellers are such slimeballs. But you take your chances.