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The Parts Came…

June 6th, 2012


…but I can’t do a damn thing till I get the tools. I ordered them and they should have arrived… except that the Amazon 3rd-party dealer, which Amazon not only lists but vaults to the highest spot and automatically presents above all other dealers, screwed me over. A day and a half after I ordered, they mysteriously canceled the order. No reason given, and they still advertise the part. I had to re-order, and am now delayed because of the first dealer.

Is it possible that they saw I gave a negative response to another dealer who screwed me over and canceled for that reason? As far as I can tell, I am now unable to even give an unfavorable rating to this dealer as there was no actual purchase.

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  1. kensensei
    June 6th, 2012 at 11:19 | #1

    That’s really odd that they cancelled your order. They might be momentarily out of stock and couldn’t be bothered to remove their listing.
    Maybe get a colleague to order it again in his name, then see what happens.


  2. Luis
    June 6th, 2012 at 11:42 | #2

    Ken: nope. Their pages still have multiple listings and report being in stock. They initially accepted the order, and gave no notice of being out of stock or having a delayed listing. Just an unexplained cancellation, via Amazon, no info at all. If they were out of stock, then Amazon should drop them for bad business practices.

    After discovering a half-dozen alternate sellers “underneath” the one featured seller, I ordered from the alternate–but it’s a delay that has set me back.

  3. kensensei
    June 6th, 2012 at 13:00 | #3

    Do they ship internationally? Maybe they saw your address in Japan and said, “Naah!”.

  4. Luis
    June 6th, 2012 at 13:37 | #4

    This was via the Amazon.co.jp site, so I’m pretty sure that had nothing to do with it.

  5. Alex
    June 6th, 2012 at 18:07 | #5

    If they cancel orders repeatedly they will be put on notice and eventually suspended by Amazon, they take this stuff seriously.

  6. Luis
    June 6th, 2012 at 18:35 | #6

    Alex: good to know. Hopefully it was just a snafu and I got the short end, but I was the only one. But it still means that I’ll have a broken phone for two extra days when I should be repairing it right now…

  7. Luis
    June 8th, 2012 at 02:34 | #7

    WOW, did I just get ROYALLY screwed. I finally got the tool kit, and everything looked copacetic. I spent an HOUR taking apart my iPhone, which is now in about 40 pieces on my desk. I put the new screen in place… AND IT DOESN’T FIT. THEY SENT ME THE WRONG PART.

    It’s a very subtle difference–two screw brackets on the new screen are in the wrong locations by about 1/4 inch. I checked the seller page, and nothing I could see said anything about specific carriers, and it was an iPhone 4 (not 4S) part.

    Not only that, when I checked back on the seller’s page for the part, the CORRECT part is shown in the photo. They just completely screwed me over.

    Aside from not having a phone for several days, I can only HOPE that the phone is not irreparably damaged by staying in pieces for that long (adhesives, battery issues, diet contamination, etc.).

    And on top of that, I face the possibility of Amazon and/or the seller giving me some BS reason why it’s all my fault or they have to wait two weeks or something. Already, it’s past closing time, and so I have to wait until tomorrow for any hope of contact.

    Hopefully, though, Amazon will realize they screwed up and move like crazy to get me what I was supposed to get. Hopefully.

    The original part:

    The advertised part:

    What they sent me:

    Note the braces circled in red.

    Arrgghhhh. I swear, I cannot get through ONE build or repair without SOME seller completely rogering me, but good.

  8. Luis
    June 8th, 2012 at 11:38 | #8

    Son of a…

    Calling around, I found one helpful repair shop that told me the problem: they sent me the glass panel for the iPhone 4*S*, not the iPhone 4. Despite everything marked “iPhone 4”–the web page, the order details, the packing slip… even the label on the box.

    I am trying to get a new part, but don’t know if I can trust these jokers.

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