Skype and the Intercom Effect
For some time, my father and I have been experimenting with using some kind of voice chat, but for some reason, we were never able to get anything to work. And then a week ago, just after I got back from the U.S., we tried Skype, and after working out a few bugs, we got it to work. And it’s great, too–very good sound quality, easy to use.
After using it for just the one week, we’ve discovered something very interesting about it: we use it very differently than we would use our telephones. With a telephone call, we would wait as much as a week or two between calls, and there would have to be more than just a casual reason to call. But with voice chat, it feels different. It feels like an intercom, and that my family is right next door, and not halfway around the globe.
I realized that this morning, when I decided I’d call my dad and just chat about things I wouldn’t have made a phone call for. I’d seen Bill O’Reilly on Letterman, and just felt like commenting on it with him. Particularly on how Letterman, before O’Reilly came out, stirred his pencil in O’Reilly’s coffee mug, and then later reacted when O’Reilly drank from it. And, while we were at it, about Robertson’s yet-another-idiotic-remark event with Sharon’s stroke being God’s punishment for dividing Israel. Stuff we might discuss in the course of a regular telephone conversation, but not enough to trigger a telephone call in the first place.
It’s hard to define why there is a difference. Mechanically, it’s not much different than a telephone; it even uses the same ringing sound effects as a telephone. A call is placed, is answered, and at the end, we hang up. But still, somehow, it feels different. It might be financial–even though our phone plans have gotten international dialing rates down to under ten cents a minute (low enough that we don’t even think about the expense any more), there remains the fact that it does cost money, and the clock is ticking, even if we don’t think about it as consciously as we did before. Kind of like taking photos: with chemical film, I was always conscious of the cost for each photo, and restrained myself from taking more than one or two at a time. But now, with digital cameras and no cost per photo, I snap away incessantly.
Or maybe it’s something as simple as the increased sound quality, capturing more of the ambience of the other side, and giving the other speaker more of a ‘presence,’ as if they were much closer. There was a bit of the same effect, I believe, when international phone lines were improved to the point where sound quality became the same as with local phone calls.
It could be because I’ve set this up only with my family and no one else, so it feels more like a private connection. Or perhaps it’s something as simple as the fact that I was just over there, in the U.S. with my family, and am still in the mode where I feel I can start chatting about anything.
However, I get the feeling that this will be a bit more permanent than that, and maybe it’s due to a combination of all the above factors. I think we’ll be using the telephone a lot less, and this a lot more, despite the limitations. Those limitations include the fact that we can only make calls when both laptops are on and not closed. Also, because of terrible feedback problems, we are forced to use headphones which tether us to the computers, and we can’t move far. Even so, there is something compelling about this kind of communication, closing even further the distance between us.
I compare this to when I first came to live in Japan, when telephone calls cost a few bucks each minute and were of terrible quality, and voice communication was more for emergencies, a luxury we couldn’t much afford. As with so much else, things have changed.

I recently switched from verizon land line telephone to voice over ip telephone out of my cable modem box, direct to my regular telephones, and the quality is the same, yet the voip is free long distance anywhere in the usa, at less monthly cost.
Also, my verizon cell phone allows free calls to other verizon cell phones in the usa.
I think both of these has made it easier to make calls.
I am about the biggest fan of Skype you will ever find. In August 2004 I started a new company with two partners (a first for me) and our biggest hurdle was I live in Missouri, one in LA and the last in Tokyo. We decided to give Skype a try and it has saved us so much money in phone calls, and time, it is amazing. The partner in LA and I use it the most as we are closer in time, and it is so nice to just click a button and there he is.
Being tethered to the computer was, and is a problem, but I just got a new laptop with Bluetooth, and now I can wander up to 20 feet away and still talk on Skype. Fantastic.
And Skype is THE buzzword at CES this year, with the most exciting item being the Netgear Wi-Fi phone with built in Skype. The best part of it…it doesn’t need a computer, just a Wi-Fi connection. You will be able to take the phone to any hotspot and boom…you have access. Imagine this in San Fransisco when the Google Wi-Fi cloud goes in to full effect.
Skype is going to become a bigger, and better, part of our lives within this very year. Be sure to check out engadget.com for even more Skype accessories being shown at CES.
So do you have a Bluetooth headset? If so, could you recommend one? I use a Mac (Powerbook with built-in Bluetooth), BTW, in case the device is computer-specific. Thanks!
I’m using a Plantronics Voyager 510. You can find a link for it on the main page of Plantronics site. Ignore the SRP of $99, no one charges that. They run around $50 on Amazon. I am very happy with it!
Hey Luis, another new gadget you and your dad may want to check out:
http://www.engadget.com/2006/01/11/creative-labs-pc-less-skype-internet-phoneplus/
> …when I first came to live in Japan, when
> telephone calls cost a few bucks each minute…
I learned about the cost the hard way 12 years ago, after a 4 hour call back home. Skype rocks. I recently started using a prog called Pamela for auto-responding and that rocks, too.