Update on Web Hosting Search
Just received a reply to an information request made to Surpass: they define “high server load” as one account taking up 25% of the CPU’s workload. Seems quite reasonable.
Scaramouche asked about streaming video; Surpass simply advertises “audio/video streaming,” Jaguar has “Real Media HTTP Streaming.”
It should be pointed out to the more budget-oriented readers out there that Surpass offers a low-priced plan (Pketh mentioned the plan in general terms), a one-year deal at $40 (roughly $3.33/mo.) which offers 1 GB of disk space, 15 GB bandwidth, and all the other features of the other plans, except it allows no add-on domains. The 2-for-1 sale would double all the numbers, though, in addition to allowing a second domain.
One very pleased review of Surpass posted to the WebHostingTalk forums came from someone with 1,809 posts–meaning the person had been on the boards a very long time, and did not just sign up so they could post nice things about someone they work for. They claimed to have been with Surpass for 16 months; that long at one host and still a positive attitude is a good sign.
Again, they say that deal is only good between June 5-7.

Did you choose surpass as your new hosting company? I’m currently shopping for a new host.
Yes, I’ve been with Surpass for maybe five months now. They have an excellent feature package, good support (relative to other web hosts), but they tend to have more outages than other services. Not so many that I want to bolt, but then I don’t run a business off the site. Many people have bolted because of the downtime. But everything is a compromise, more or less, so if you value the features and price (and to an extent, the support), and don’t care so much about the site going down a few hours every once in a while (or getting taken down for longer if a hurricane hits Orlando), then Surpass would be perfect for you.